A battery of tests designed for use in the assessment of non-managerial staff including customer service, clerical, administrative, retail, or sales personnel.
This battery includes:
Verbal ComprehensionTest (VCT) - measures the ability to follow and understand work-related verbal data.
Numerical Reasoning Test (NRT) - measures the ability to work with financial, numerical and graphical data.
Proof-reading Test (PRT) - measures the ability to identify spelling and grammatical errors in work-related text.
Data Entry Test (DET) - measures the ability to enter data quickly and accurately into computer software.
The PMP is a self-report personality and motivation questionnaire specifically designed for non-managerial positions.
It provides an assessment of typical preferences on 22 personality and motivational dimensions relevant to effective performance in sales, customer service and call centre personnel, telesales, administrative and IT support staff roles.
The PMP is an integrated questionnaire that explores BOTH personality and motivational dimensions. Whilst other questionnaires may give an insight into underlying personality traits and behavioural preferences, the PMP continues KCP’s approach of including the critical fourth dimension of values and motivation.
PMP is available online with a typical completion time of 25 minutes.
KCP’s Simulation Activity Series has been designed for use in assessment, development and
Drawing on over 45 years’ experience in both the public and private sectors, all our activities
are based around modern, realistic scenarios that provide participants with the opportunity to
demonstrate samples of their typical behaviour and skills at work.
Group Activities - research consistently demonstrates that group activities are strong predictors of work behaviour, particularly in relation to interpersonal characteristics such as leadership, influencing style and team sensitivity. For this reason, all our activities major on interpersonal rather than cognitive assessment criteria, although some are capable of exploring business awareness, problem solving or innovation.
E-Tray Activities/Situational Judgement - these are best used to explore cognitive competences such as planning, strategic and operational awareness, problem solving and decision making. We recommend that wherever possible, assessors interview participants after the exercise to obtain a richer understanding of the thought processes that informed responses.