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Description

The LSP is a self-report questionnaire specifically designed for use in the leisure industry: hotels, catering, pubs and clubs. It allows the assessment of behavioural characteristics that are associated with high performance. 

KCP has conducted extensive research into the relationship between personality and effectiveness in a broad range of leisure environments spanning major brands in food catering, pub chains and independent breweries. Significantly, we have established that each of these environments requires similar characteristics, albeit distributed differently depending upon job role.

Our research has enabled us to develop profiles that cover a very broad range of leisure services occupations from assistant managers through bar staff, waiting staff and kitchen staff.

In one major study with a national food-based pub operator, the LSP was used to select employees for new house openings.  Profitability over a 9 month period was compared with houses that had used conventional job interviews.  The LSP was found to have significantly outperformed the typical interview process.

 

 

 

 

 

©2010 Knight Chapman Psychological Ltd

Measures 

 

Confident
People Orientation
Assertive
Conventional

Proactive
Resilient
Self-critical

Suitability

 

Bar staff

 

Waiting staff

 

Kitchen staff

 


Online version

Yes

       
lsp