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Description The LSP is a self-report questionnaire specifically designed for use in the leisure industry: hotels, catering, pubs and clubs. It allows the assessment of behavioural characteristics that are associated with high performance. KCP has conducted extensive research into the relationship between personality and effectiveness in a broad range of leisure environments spanning major brands in food catering, pub chains and independent breweries. Significantly, we have established that each of these environments requires similar characteristics, albeit distributed differently depending upon job role. Our research has enabled us to develop profiles that cover a very broad range of leisure services occupations from assistant managers through bar staff, waiting staff and kitchen staff.
In one
major study with a national food-based pub operator, the LSP was used to
select employees for new house openings.
Profitability over a 9 month period was compared with houses that
had used conventional job interviews.
The LSP was found to have significantly outperformed the typical
interview process.
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Measures Confident People Orientation Assertive Conventional Proactive Resilient Self-critical |
Suitability
Bar staff
Waiting staff
Kitchen staff
Online version Yes |
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lsp |